Refund policy

At Mousuna, we want you to love every purchase. If you are not completely satisfied, we are here to help.

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:

Unused, unwashed, and in the same condition that you received it
In its original packaging with all tags attached
Free from any signs of wear, stains, or damage

Due to hygiene reasons, innerwear and intimate apparel cannot be returned or exchanged unless the item is defective or damaged upon arrival.

How to Initiate a Return

To initiate a return, please contact us at mossmauve@gmail.com with your order number and reason for return. Our team will guide you through the process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days to your original payment method.
Shipping charges are non-refundable.
If the item was marked as a gift, a gift credit will be issued.