Shipping policy

Shipping Policy

Thank you for shopping with Mousuna. We are committed to delivering your order safely and on time.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship across India via India Post. We are working on expanding our delivery reach to international locations soon.

Estimated Delivery Time

2–6 business days, We are dispatching via India Post

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order weight. We offer free shipping on orders above a certain value — please check the current offer at checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this to track your shipment through our courier partner's website.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at mossmauve@gmail.com with your order number and photos of the damaged item. We will work with you to resolve the issue promptly.